Cleared once, paid out quickly

Crownjewelz Casino: Pass your check and withdraw without delay

We confirm who you are because our licence requires it, and most checks are finished within 16 hours.

Fully licensedLicensed by Gaming Control Board Curaçao (OGL/2015/2865/519) and independently audited by SIQ, QUINEL, and BMM Testlabs.

Waiting on a withdrawal

Your check, in plain figures

Use this table when a withdrawal is waiting or a request for papers lands in your inbox.

Who checks

Crownjewelz Casino N.V.

Licence held

Gaming Control Board Curaçao, OGL/2015/2865/519

Review window

16 hours

Must be done

at the latest before the first withdrawal

Verification e-mail

[email protected]

Minimum age

18+

Before you upload

Getting it right before you send, not after

Follow these four moves when the verification request arrives and you want it cleared in one pass.

What is still outstanding?

Open the verification area inside your account to see which papers are outstanding, and read the note beside each slot before you touch a camera.

Corners all visible?

Photograph your identity document flat on a dark surface with all four corners inside the frame, using daylight rather than a lamp behind you.

Choose a paper with a date

Pick a bill or statement issued to your address, then make sure your name, the address and a visible date are readable edge to edge.

While your file is reviewed

Submit the set together and keep your inbox open, because a reviewer replies within 16 hours and a blurred edge costs you a second wait.

No guesswork about scans

The papers we read and what each one settles

Most people fear sending the wrong thing, so here is exactly what each paper must show.

Proof of identity

Confirmsyour name, face and date of birth

Must showall four corners, clear photo, in date

Proof of address

Confirmswhere you actually live now

Must showyour name, full address, recent date

Payment method confirmation

Confirmsthe card or wallet is yours

Must showholder name, first six and last four digits

Send it once and get approved

Show every edge of the card. Check the card against a plain background: a corner outside the frame leaves our reviewer nothing to compare. Lay the card flat on a plain table. Fit all four edges inside the frame.

Match the name on your profile. Compare both records first: if the name or address on the paper differs from your profile, the reviewer cannot link them. Update your details before you upload. Match the spelling on the paper exactly.

The screenshot you already have. Send a photograph, not a screen grab: a grab has no texture, so it cannot show the card in your hand. Use your phone camera, not a screen grab. Check the photo is sharp before sending.

Your withdrawal pauses for a funds question

Read the licence line first: it comes from the Gaming Control Board Curaçao, number OGL/2015/2865/519, and it obliges us to know where a player's money comes from. Treat the request as routine anti-money-laundering paperwork, not an accusation.

Look at what we may ask for, depending on what your file already shows.

Recent payslips from your employer
Bank statements covering recent months
A tax return or tax notice
Proof of a pension or benefit
Papers showing a property sale

Before your payout

Before the money moves, we look

Crownjewelz Casino may ask earlier, at sign-up or first deposit, and at the latest before a first payout.

A clear first payout

The licence requires a finished check before the first withdrawal, so request your payout only once identity, address and payment proof are in.

Details that drifted apart

Update your profile the moment something changes: a nickname or an old address triggers a second look until both records agree.

A larger sum than usual

Notice a sum far beyond your usual play and expect a closer look at the money behind it, followed by a source of funds request.

Whose card is this one?

Add a card or wallet we have not seen before and we check that it belongs to you, asking for proof tied to that method.

Short answers

Your withdrawal is waiting on one check

Crownjewelz Casino keeps this step plain, because most delays come from small mistakes.

How long does a verification check take once I have sent everything?+

Expect about 16 hours from the moment your files arrive complete. Working through them takes one sitting, so a full set that is clear from the start is the quickest route. You get an e-mail as soon as the outcome is decided.

Are my documents safe once I upload them here?+

Yes. Everything travels to us through 256-bit AES encryption, the same protection banks use for online forms. Your files are read by the team that runs the check and are never shared for advertising.

Will I have to send the same papers in again later?+

Usually not. One accepted set covers your account for the long term. We may come back to you if a card expires, your address changes or a picture has faded, and we say which file we need.

Can I send my ID with the camera on my mobile?+

Yes, and most players do exactly that. Lay the card on a dark, flat surface in daylight and hold the phone still above it, so all four corners sit inside the frame. A picture taken on a phone is accepted when the text is sharp.

When does the casino actually need the check finished?+

At the latest before your first withdrawal leaves, because the licence rules out paying out on an unchecked account. We can also ask at registration or after your first deposit, so it is worth having the files ready.

Which regulator stands behind Crownjewelz Casino and what is the licence number?+

The Gaming Control Board Curaçao supervises us under licence OGL/2015/2865/519, held by Crownjewelz Casino N.V. at Heelsumstraat, Willemstad since 2015. The identity check is one of the duties that licence places on us.

What happens if one of my documents gets refused?+

Write to [email protected] and ask which point failed, then send a fresh copy of that single file. Most refusals come from a glare across the text or a corner cut off by the frame. Replacements are looked at again in the same queue.