Before your next session

Before Play Turns Into Regret: Responsible Gambling at Crownjewelz Casino

You play only from 18+, and every Crownjewelz Casino account carries deposit limits, loss limits, session time reminders, self-exclusion and reality checks.

Set a deposit limit

Fully licensedLicensed by Gaming Control Board Curaçao (OGL/2015/2865/519) and independently audited by SIQ, QUINEL, and BMM Testlabs.

Five essentials

Where You Play and Where to Get Help

After a minute here, you will know the age rule, the licence and who to ring.

Minimum age18+

LicenceGaming Control Board Curaçao, OGL/2015/2865/519

National registerGAMSTOP

GamCare helpline0808 8020 133

Limit questions[email protected]

Five settings

How Do You Cap Your Spending and Your Time?

Removes the worry that limits mean extra paperwork or a phone call.

What can I cap first?

Deposit limits cap how much you can add to the account within a set period. Switch them on before your first session, when your budget is clear rather than after a costly night.

What happens when I lose?

Loss limits stop the account from taking further stakes once your net loss reaches the figure you chose. Set one whenever a losing run would otherwise pull you past what you planned.

A nudge mid-session

Session time reminders send you a nudge once you have been playing for a stretch you chose. Turn one on if play tends to stretch longer than you intended.

When a break must hold

Self-exclusion closes your play for a fixed period and blocks marketing to you. Use it when a pause is not enough and you want the decision out of your hands.

Before the tally surprises you

Reality checks show what you have spent and how long you have played at intervals you pick. Switch them on if you would rather see the tally as you go, not afterwards.

Two minutes in

Cap Your Spending in Four Quick Moves

Clears up the fear that a limit locks you in or takes ages to arrange.

Where you start

Sign in and open the settings area from your profile menu. Check that you are in the responsible gambling section and not the payment pages.

Naming your worry

Choose the limit type you need: deposits, losses, session time or a reality check interval. Pick the one that matches the worry you brought with you.

Smaller now, checked later

Enter your figure or your time and select day, week or month as the period. Read the period once more before you move on.

Check the saved figure

Save the change and reopen the section to see the limit listed. Keep it in view for the rest of the session so nothing feels unclear.

Choose Between Pausing and Stopping

Could a day off be enough? Choose a time-out in your account for hours or days, and play closes for that stretch while your balance stays where it is. Set it from the safer play screen before your next session, when your head is clear.

Close your account for months. Self-exclusion closes your account for 6 months, 1 year or 5 years, and it cannot be undone early. You pick the length inside your account, and the log-in stops working for the whole period you chose.

Your name on the national list. GAMSTOP covers every licensed site in the country, run by The National Online Self Exclusion Scheme Limited. Register there for 6 months, 1 year, 5 years or 5 years with auto-renewal; it can take up to 24 hours to apply. gamstop.co.uk

Talk to someone

Who Picks Up When You Call?

You will learn that no one bills you and no one reports you for asking.

National Gambling Helpline (GamCare)

Trained advisers answer round the clock on the free National Gambling Helpline, run by GamCare, for players and for relatives. Talk in confidence by phone or live chat about what is happening and where to go next. 0808 8020 133 gamcare.org.uk

Gamblers Anonymous

Free meetings run by Gamblers Anonymous need no appointment and no referral, and relatives or friends can join mixed meetings. Speak to them by phone, or simply turn up and listen. gamblersanonymous.org.uk

Signs That Play Has Turned Heavy

Noticing these early keeps one difficult evening from becoming a pattern. A limit set before you play, or a pause of a few days, is the simplest first step, and you can take it yourself inside your account.

Read this list slowly and see whether any line describes your last month.

Chasing losses with a bigger stake
Hiding your play from people close to you
Playing longer than you meant to
Money set aside for bills going on play
Thinking about games during work or sleep
Borrowing to keep playing
Feeling low after a session ends

Before you ask

A Pause or a Self-Exclusion: What Changes?

Clear answers fit a calm evening better than guesswork, so here is how the tools work.

Can I change my deposit limit after I have set it?+

Yes. Go back to the limits section of your account and set a new figure there, with the change visible straight away in that same screen. A fresh limit starts from the moment you save it, so the new figure covers your next deposit.

Does self-exclusion here block me from other casinos too?+

Not on its own. A self-exclusion placed through your Crownjewelz Casino account covers this account, while joining GAMSTOP, the national online self-exclusion scheme, is a separate step that a UK resident takes themselves for a longer block across participating sites.

How can I help a relative who plays too much?+

Ring the National Gambling Helpline (GamCare) on 0808 8020 133, free and answered at any hour, and the advisers there talk with relatives as well as players. Gamblers Anonymous runs free peer-led meetings where families and friends are welcome alongside members.

Is there a way out of self-exclusion before it finishes?+

No. Once your chosen period begins it runs to the end, whether that is six months, one year or five years, and the account stays closed to play until then. Choosing the shorter block leaves a shorter door shut behind you.

How do I shut my account permanently?+

Email the support team at [email protected] and ask for permanent closure, and they will confirm when it is done. Closing your account is different from a pause, because the door stays shut until you ask for a new one.